faq`s

Call us at ‎(704) 995-7444 (or fill out our convenient contact form).

Yes, we operate in the same way as paratransit, Medicaid transport, Medivans, and non-emergency medical transport (NEMT). The terminology may vary depending on your location, but all of these services share the same goal—providing reliable transportation for individuals who require assistance getting to medical appointments, events, or other destinations

We use ADA-compliant ramp vans that are specially modified for wheelchair accessibility, ensuring both comfort and safety during transport. These vehicles provide a smoother, more car-like ride compared to traditional full-size vans with hydraulic lifts. Additionally, the ramp system allows for quicker and easier boarding and disembarking, which is especially beneficial during inclement weather in the Charlotte area.

How to Book a Wheelchair Shuttle from Charlotte Airport (CLT): Booking a wheelchair-accessible shuttle with Caspian Medical Transport is easy: Call Us Directly 📞 704-995-7444 Our team will help schedule your ride and accommodate any special mobility needs. Book Online Visit transportcaspian.com and fill out our simple booking form with your flight and destination details. Provide Travel Info Be sure to include: Arrival date & time Airline and flight number Type of assistance needed (wheelchair, ramp, etc.) Drop-off or pickup address Receive Confirmation We'll confirm your reservation and provide driver info before your trip.

What is N.E.W.T.? N.E.W.T. stands for Non-Emergency Wheelchair Transport—a service dedicated to providing safe and reliable transportation for individuals who use wheelchairs. Whether it's for medical appointments, social events, family gatherings, or just a trip around town, we ensure that our clients can get where they need to go with ease and comfort.

Yes, all of our drivers are fully certified by the state and have completed comprehensive safety training specific to medicar services. This ensures they are well-equipped to provide safe and reliable transportation for our clients. They hold certifications in: 1. CPR and First Aid Certification 2. Passenger Assistance and Safety Training 3. Defensive Driving Certification 4. Wheelchair Securement and Safe Lifting Techniques 5. ADA Compliance Training

Yes, Caspian Medical Transport does offer wheelchair pickup at Charlotte Douglas International Airport (CLT). We provide safe, reliable, and timely non-emergency medical transportation for wheelchair users to and from the airport. Whether you're arriving or departing, our trained staff is ready to assist you with comfortable wheelchair-accessible service. To schedule a ride, call us or visit transportcaspian.com.