faq`s

Call us at ‎(704) 995-7444 (or fill out our convenient contact form).

Yes, we operate in the same way as paratransit, Medicaid transport, Medivans, and non-emergency medical transport (NEMT). The terminology may vary depending on your location, but all of these services share the same goal—providing reliable transportation for individuals who require assistance getting to medical appointments, events, or other destinations

We use ADA-compliant ramp vans that are specially modified for wheelchair accessibility, ensuring both comfort and safety during transport. These vehicles provide a smoother, more car-like ride compared to traditional full-size vans with hydraulic lifts. Additionally, the ramp system allows for quicker and easier boarding and disembarking, which is especially beneficial during inclement weather in the Charlotte area.

What is N.E.W.T.? N.E.W.T. stands for Non-Emergency Wheelchair Transport—a service dedicated to providing safe and reliable transportation for individuals who use wheelchairs. Whether it's for medical appointments, social events, family gatherings, or just a trip around town, we ensure that our clients can get where they need to go with ease and comfort.

Yes, all of our drivers are fully certified by the state and have completed comprehensive safety training specific to medicar services. This ensures they are well-equipped to provide safe and reliable transportation for our clients. They hold certifications in: 1. CPR and First Aid Certification 2. Passenger Assistance and Safety Training 3. Defensive Driving Certification 4. Wheelchair Securement and Safe Lifting Techniques 5. ADA Compliance Training